Drop In & Scheduled TutoringUsing the Writing CenterAsk a Question (Offline Questions)
This is the "Tips and Troubleshooting" page of the "SMARTHINKING Online Tutoring" guide.
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SMARTHINKING Online Tutoring  

Available 24 hours a day, 7 days a week!
Last Updated: Oct 29, 2017 URL: http://libguides.centralgatech.edu/smarthinking Print Guide RSS Updates

Tips and Troubleshooting Print Page


Do I need anything specific on my computer to use SMARTHINKING?   Yes, you need to make sure your computer meets these minimum requirements.

Can I use my tablet/phone/iPad?  There is a tablet app for SMARTHINKING (Android and iPad).  You will need to access Smarthinking from a desktop computer in order to start the setup process.  There are links for iTunes and the Google Play store at the bottom of the Smarthinking homepage.

SMARTHINKING is not working right/ I keep getting an error message.  First, check the Smarthinking FAQ page to see if they have an answer posted for your situation. 

How long do I have to wait for my paper to be reviewed? Smarthinking tries to return feedback on all papers within 24 hours.

How long will it take for my "Ask A Question" to be answered? Usually, questions are answered within 24 hours, but may take up to 48 hours for a response.

My assignment is due tomorrow - I need help NOW! Check the hours for the CGTC Academic Success Center (ASC).  The ASC staff will do their best to accommodate walk in appointments during operating hours.  You can also check out these online resources.


Tips for Talking to Your SMARTHINKING Tutor


Using the SMARTHINKING White Board


SMARTHINKING Customer Support

For help and technical assistance using SMARTHINKING:

Phone:  (866) 321-1004

Live Chat: http://smarthinking.echelp.org

support@smarthinking.com  (email response time may take 24-48 hours)

Need Help?

SMARTHINKING has put together some informative video tutorials.  Check out these videos for a complete walkthrough of all the different tools and tutoring options.


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