Do I need anything specific on my computer to use SMARTHINKING? Yes, you need to make sure your computer meets these minimum requirements.
Can I use my tablet/phone/iPad? There is a tablet app for SMARTHINKING (Android and iPad). You will need to access Smarthinking from a desktop computer in order to start the setup process. There are links for iTunes and the Google Play store at the bottom of the Smarthinking homepage.
SMARTHINKING is not working right/ I keep getting an error message. First, check the Smarthinking FAQ page to see if they have an answer posted for your situation.
How long do I have to wait for my paper to be reviewed? Smarthinking tries to return feedback on all papers within 24 hours.
How long will it take for my "Ask A Question" to be answered? Usually, questions are answered within 24 hours, but may take up to 48 hours for a response.
My assignment is due tomorrow - I need help NOW! Check the hours for the CGTC Academic Success Center (ASC). The ASC staff will do their best to accommodate walk in appointments during operating hours. You can also check out these online resources.
Tips for Talking to Your SMARTHINKING Tutor
Using the SMARTHINKING White Board
SMARTHINKING Customer Support
If you need technical assistance, or help when the library is closed, you can email SMARTHINKING support at support@SMARTHINKING.com and someone will respond to you within 24-48 hours.
SMARTHINKING has put together some informative video tutorials. Check out these videos for a complete walkthrough of all the different tools and tutoring options.