Drop In & Scheduled TutoringUsing the Writing CenterAsk a Question (Offline Questions)
This is the "Drop In & Scheduled Tutoring" page of the "SMARTHINKING Online Tutoring" guide.
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SMARTHINKING Online Tutoring  

Available 24 hours a day, 7 days a week!
Last Updated: Oct 29, 2017 URL: http://libguides.centralgatech.edu/smarthinking Print Guide RSS Updates

Drop In & Scheduled Tutoring Print Page

Drop - In Overview

Drop-In Tutoring allows you to chat live with a tutor immediately.  

To start a Drop-In Tutoring session:

  1. Open Smarthinking through your Student Portal page.
  2. Choose the WORK WITH A TUTOR button
  3. Select "Drop In Tutoring". 
  4. Select your subject area. 
  5. Follow the on screen prompts to start your tutoring session.

Please note: If your subject area is grayed out - that means all tutors in that subject area are currently busy.  You can view the Hours of Service for more information on the tutoring schedule for each area.  If no tutor is currently available, you can either schedule a future session or submit a question from the screen you are on.  See the boxes below for more information on these options.

Having Trouble?  Here are some tips for Drop-In Tutoring:

  • You can type anywhere you place the cursor on the whiteboard.
  • The whiteboard also allows you to draw freehand, if you need to show a math problem or picture with your question. 
  • Click Enter Question when you are done.
  • Remember to be specific about what you need your tutor to help you figure out.  The tutors will not complete your assignment for you - they are there to walk you through the steps you are having trouble completing.  
  • Don't worry if you don't get a response right away after you click Enter Question. The average wait time is 2.5 minutes.

Scheduling an Appointment

Scheduling an appointment with a tutor is much like the Drop-In service.  To make an appointment:

  1. Choose "Work with a Tutor" from the main page on Smarthinking.
  2. Choose "Schedule a Future Session" from the options at the top of the page.
  3. Select your subject.
  4. Verify your time zone.
  5. Pick a time from the available appointments. White blocks are open; gray blocks are already booked.
  6. You must schedule a session 48 hours in advance. If you need help sooner, either choose Drop-In tutoring or Ask a Question.
  7. Once you schedule a time, a link to your tutoring session will appear on the main page for Smarthinking.  You can also access you session from the main page by choosing the "Review My Sessions and Submissions" button.
  8. TO ATTEND/CANCEL YOUR SESSION: Choose the "Review My Sessions and Submissions"  button on the main page of Smarthinking.

Technical Requirements

Minimum requirements to use SMARTHINKING:

  • Operating System: Windows XP/Vista/7/8, Mac 10.4+, Google Chromium, iOS, or Android
  • Internet Browser:  Google Chrome, Firefox 12.0+, Internet Explorer 8.0+ or Safari 5.0+
  • Allow/Enable:  Cookies, Pop-ups, JavaScript 

SMARTHINKING Customer Support

For help and technical assistance using SMARTHINKING:

Phone:  (866) 321-1004

Live Chat: http://smarthinking.echelp.org

support@smarthinking.com  (email response time may take 24-48 hours)


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